Question 1

What is “L'Agitateur Floral”?

Accepted Answer

It's the Or Végétal shopping portal that guides you to the most suitable bouquet (or creation), then lets you order simply online.

Question 2

Is this a different site from the Or Végétal e-shop?

Accepted Answer

No: you stay within the Or Végétal universe. The portal mainly serves to make the choice easier (by season, a color, an intention, a budget…).

Question 3

Can I order without going through the portal?

Accepted Answer

Yes. The Or Végétal e-shop remains accessible. The portal is there to guide you faster.

Question 4

How do I place an order via the portal?

Accepted Answer

You choose your style / need in L'Agitateur FloralYou select the creation offered (or a variant)You add to cart and complete payment as on a classic e-shop

Question 5

Can I request customization (colors, mood, message)?

Accepted Answer

Yes, when the option is offered (or via a “note” field at checkout). Customizations remain subject to seasonality and current stock.

Question 6

I can't complete my purchase, what should I do?

Accepted Answer

Check:your selected delivery / pickup methodyour address (postal code, phone)your payment methodIf it still won't work, contact Or Végétal with a screenshot (on mobile/desktop) and the time of the problem.

Question 7

Can I order as a gift?

Accepted Answer

Yes. Add a gift message if the option is offered, and enter the recipient's details for delivery.

Question 8

Which payment methods are accepted?

Accepted Answer

The methods offered at checkout (credit card, and options shown depending on your region and the site configuration). Payment is secure and made through the payment platform integrated into the Or Végétal e-shop.

Question 9

Can I get an invoice?

Accepted Answer

Yes. After purchase, you receive a confirmation and a summary. For an invoice in the name of a company/association, enter your information (company name + VAT if applicable) in the available fields or contact Or Végétal.

Question 10

After-sales, returns, edits

Accepted Answer

Can I change my order after payment? If preparation hasn't started, often yes. Contact Or Végétal quickly with: order number + desired change.Puis-je annuler ma commande ? Flowers (especially fresh ones) involve quick preparation: cancellation therefore depends on the order's status. Contact Or Végétal as soon as possible.What if my order arrives damaged or incomplete? Contact Or Végétal as soon as possible so that a solution (replacement / credit / refund depending on the case) can be offered to you. Provide the following:your order number2–3 photos of the package and the producta description of the issue
I didn't receive the confirmation email Check your spam/junk folder, then search for “Or Végétal”. If nothing: contact Or Végétal with your name + email + date/time of purchase.

☎ (+33) 05 59 60 14 23

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NATIONAL & INTERNATIONAL

What is “L'Agitateur Floral”?

Is this a different site from the Or Végétal e-shop?

Can I order without going through the portal?

How do I place an order via the portal?

Can I request customization (colors, mood, message)?

I can't complete my purchase, what should I do?

Can I order as a gift?

Which payment methods are accepted?

Can I get an invoice?

After-sales, returns, edits

FREQUENTLY ASKED QUESTIONS

GUARANTEED FRESHNESS

Local Delivery

Seasonal Products

Quality Service

Express delivery in France & worldwide via L’Agitateur Floral

Florist in Pau & the Pau area

Visit Us

Tuesday to Saturday

From 2:00 PM to 7:00 PM

Contact Us

05 59 60 14 23
contact@orvegetal.com

MAKE MY INBOX BLOOM

Sign up without delay to receive 5€ off your next order on our shop.

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NATIONAL & INTERNATIONAL

What is “L'Agitateur Floral”?

Is this a different site from the Or Végétal e-shop?

Can I order without going through the portal?

How do I place an order via the portal?

Can I request customization (colors, mood, message)?

I can't complete my purchase, what should I do?

Can I order as a gift?

Which payment methods are accepted?

Can I get an invoice?

After-sales, returns, edits

FREQUENTLY ASKED QUESTIONS

GUARANTEED FRESHNESS

Local Delivery

Seasonal Products

Quality Service

Express delivery in France & worldwide via L’Agitateur Floral

Florist in Pau & the Pau area

Visit Us

Tuesday to Saturday

From 2:00 PM to 7:00 PM

Contact Us

05 59 60 14 23 contact@orvegetal.com

MAKE MY INBOX BLOOM

Sign up without delay to receive 5€ off your next order on our shop.

05 59 60 14 23
contact@orvegetal.com